My Pet Center

Why Book an Online Veterinary Appointment?

Online veterinary appointments are easy, accessible, and affordable. Our virtual veterinarians can help you determine if your pet needs an in-home exam, urgent care appointment, or evaluation at an emergency clinic. You’ll never have to guess what your pet needs - we provide expert advice and support. 

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Chat With Licensed Veterinarians Online

We will connect you with an experienced  BetterVet veterinarian who is licensed to offer online veterinary services. 

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Convenience and Comfort from Home

Pets and their parents can experience stress-free veterinary care from home, leaving car rides, commutes, and clinic waiting rooms in the rearview mirror.

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Prompt Responses for Peace of Mind

Get quick resolution for your pet concerns, and enjoy peace of mind knowing that a veterinarian can help you make the best plan for their care.

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Safety and Flexibility

Enjoy the safety of veterinary care at home without the risk of exposure to other people and animals. Choose from our flexible times around your schedule.

When to Schedule a Virtual Vet Visit

How do you know when you should schedule a virtual veterinary visit? Some common reasons to book an appointment for online care for your pet include:

  • You’re unsure if your pet needs a veterinary visit, urgent care, or emergency appointment, and think something might be wrong
  • You’re concerned about your pet’s behavior, symptoms, or nutritional needs
  • You have follow-up questions about caring for your pet after an in-home visit 
  • You have a new pet in the family, and are looking for guidance

Choose a Telehealth or Telemedicine Service Type

If you live in a BetterVet full-service area you can book telemedicine appointments if your pet had a wellness exam in the last year; these appointments include diagnosis and medication prescriptions. In telehealth-only areas, our online veterinarians can provide care recommendations but cannot diagnose or prescribe medication. 

*BetterVet provides veterinary telehealth in all 50 states across the U.S.

How our Virtual Vet Visit Works

From convenient online and in-app appointment booking to our easy virtual visit process, we’ll be there for you and your pets. 

Booking and Confirmation

Booking and Confirmation

  • To determine which services are available in your area, simply enter your ZIP code on our Locations page.
  • Click on Book an Appointment and log in or create an account. 
  • Choose Video Consultation and select a date and time that works for you. 
  • You will receive an appointment confirmation email as well as a reminder email with directions on how to connect with your online veterinarian and begin your video consultation.
During your consultation, our veterinarian will talk to you and observe your pet

During the Consultation

During your consultation, our veterinarian will talk to you and observe your pet. They will address your questions and concerns and provide appropriate recommendations.

Recommendations

Recommendations & Prescriptions

If your pet needs follow-up care, your doctor will offer clear guidance on next steps. During telemedicine appointments, when appropriate, your veterinarian can prescribe any medications your pet may need.  Remember to schedule annual in-home Wellness Exams with your BetterVet veterinarian so that medications can be prescribed virtually when in need.

Schedule follow-up appointments when needed

Follow-Up & Feedback

Your virtual veterinarian will help you schedule follow-up appointments when needed. If there are any changes in your pet's condition, don't hesitate to reach out to your veterinarian.

Virtual Vet Visit Pricing

The cost of a virtual vet visit starts at $49. Because our telehealth and telemedicine appointments are via video chat, no travel fee is associated with this appointment type. Visit our pricing page for more information and current offers.

Service Price Range
Service Price Range
Telehealth Service* $49
Telemedicine Service $69
Medications Varies by prescription
* Please note that we cannot prescribe medication during a telehealth appointment.

Why BetterVet?

Our mobile veterinarians examine pets in their favorite spot - a comfy couch, a cozy pet bed, or even your lap! See how we work to keep pets relaxed and happy at home.

What Our Clients Say

Review
Jenna Romito
BetterVet Pittsburgh

Phenomenal virtual service that we used to complement our existing vet team. The added bonus of having a virtual vet, readily available, to answer additional questions that pop up is invaluable. This is a wonderful service to have and the BetterVet doctor was exceptionally knowledgeable, patient, and kind! GREAT JOB!

Hidayah Zainal Abidin
BetterVet Portland
Frank had an eye infection on her left eye, watery and had green goop around. I didnt know how she came up with it considering she is living indoor and is not prone to any allergen(that i know of). I treated it with over the counter meds- Vetricyn antimicrobial eyedrop which works wonders but the goop kept coming back for a week almost. I consulted with "a BetterVet virtual vet" which gave a descriptive diagnosis on what it may be and I really like how he explained that she could be born with feline herpes in depth. And considering how my cats are terrible at travelling and are escape artists, the visit is stress free for me and my cats. 10/10 would recommend.
Susan Selckman
BetterVet Baltimore
Had a telecall with "a BetterVet virtual vet" to discuss planning for end of life for my beloved Wheaten Terrier Capisce. His expertise and helping me plan was so valuable. #gratitude
Dayna Tenore
BetterVet Boston
"Our BetterVet virtual vet" was so amazing!! I can’t believe the time he spent with me and my pet Toby. He was so kind, caring and considerate. He was knowledgeable and helped me understand everything about what was going on. He took a look virtually at my cat and made recommendations. Thank you so much!!! I could not be happier.
W T
BetterVet Boston
I am so grateful for televisits with "a BetterVet virtual vet". He is compassionate, knowledgeable, and so very helpful. He understands how much we care about our dogs, and offers preventative care tips. Finn enjoys the video visits, too! Thank you, "BetterVet".
Patricia Gillespie
BetterVet Detroit
The virtual visit was a great option and left us feeling more relieved. We also have a home visit scheduled now and hope that goes well. "BetterVet" was great! Thank you!
Courtney Turner
BetterVet Baltimore
The consultation was very helpful. "Our BetterVet virtul vet" was clear, honest and direct with response to all of my questions regarding BetterVet virtual and direct consultations.
Tara Horne
BetterVet Detroit
"Our BetterVet virtual vet" was very caring and informative regarding our video call going over some concerns we had regarding our 15yr old Pug. My husband and are are so grateful for this Veternary Service and would absolutely recommend to anyone with a fur baby.
Tracy Zeppi
BetterVet Boston
Dr. was amazing. She went out of her way to assist with our very complicated need for health certificates to travel through several countries with our cat. She spent many hours meeting with us, making sure we understood what we needed to do on our end, and ensuring all the requirements were met. When we ran into road bumps that made our timing very short at the end, she was extremely attentive and worked late at night to make sure our deadlines were met. She showed a genuine interest in our circumstances and really cared about our situation. This was an A++++ experience. We could not have accomplished a successful move to the other side of the world without the huge amount of help and attention she provided.
Jaime Marx
BetterVet Vancouver
Best vet visit I ever had. my cats were relaxed. "Our BetterVet veterinarian" was knowledgeable and friendly. I will definitely use BetterVet from now on.
Lauren Brown
BetterVet Detroit
Great as usual! "The BetterVet team" are not only thorough but extremely compassionate and empathetic to my little guy’s needs. I highly recommend them to anyone who has an animal that struggles with anxiety at vet visits as mine does. These ladies will take amazing care of you!

Included in Our Virtual Vet Consultation

A telehealth consultation with BetterVet includes a discussion of your pet’s symptoms, a virtual observation of your pet, and recommendations for follow-up. A telemedicine consultation includes a discussion of your pet’s symptoms, a virtual observation of your pet, diagnosis, treatment recommendations, and prescriptions for medications when needed.

Personalized Consultation

Our virtual veterinary visits are carefully tailored to your pet’s needs. Each personalized consultation is tailored to assess your pet’s history and provide advice for how to best care for your pet. 

Visual Examination

A licensed veterinarian will observe your pet over video and assess  your furry friend for subtle (or obvious) signs and symptoms of health conditions or issues. 

Dietary Recommendations

Your veterinarian can make dietary recommendations based on your pet’s history and needs, suggest any follow-ups, and make referrals as necessary.

Behavioral Advice

If you have any behavioral concerns about your pet, your virtual veterinarian can ease your mind by providing expert guidance and referrals.

Medication Guidance

In a telemedicine appointment, your veterinarian can prescribe medications when appropriate, as well as provide instructions and recommendations.

Referral Services

If an in-person consultation or specialist visit is recommended or necessary, your online veterinarian can assist in scheduling an in-home visit appointment and make referrals to board-certified specialists as necessary.

Should My Pet Be Seen By a Veterinarian?

This is one of the most common questions from pet parents, and with good reason, as it’s natural to worry about your pet’s health and well-being. Our quiz is meant to help you decide whether your pet should be seen for a video consultation, sick exam, or emergency vet clinic visit.
Should My Pet Be Seen By a Veterinarian?

Frequently Asked Questions

Can I schedule a virtual vet visit outside of regular business hours?

Telemedicine and telehealth appointments are available Monday through Friday 9:00 AM to 10:00 PM EST.

Can I share past medical records during the virtual visit?

You can share your pet’s medical records and any relevant images or video by sending them to records@bettervet.com. You can also refer to medical records, vaccination information, and a list of any medications they are taking, during your online consultation.

What payment methods do you accept for virtual vet visits?
We accept all major credit cards and debit cards. We do not accept cash, checks, or Scratchpay. A credit card is required to book your appointment but will not be billed until the end of your appointment.
Does pet insurance cover the virtual vet visit?

This will depend on your specific pet insurance plan. We will gladly provide you with any records or assistance you need to submit your claims to your insurance company. Please let your veterinarian know what you will need during your consultation and reach out to your insurance provider if you have any additional questions.

What if my pet needs an in-person follow-up after the virtual consultation?

If an in-home follow-up visit is necessary, your veterinarian can assist you with the scheduling process.

How do I reschedule or cancel my online vet appointment?

You can make modifications to your pet’s virtual veterinary appointment conveniently through the BetterVet app or on our website.

Can I request a specific veterinarian for my virtual visit?

Yes, you can request to schedule a virtual visit with a specific BetterVet telemedicine veterinarian.

What's the difference between Telehealth and Telemedicine for online appointments at BetterVet?

Veterinary telehealth is an advice-focused service to address a pet’s general health and wellness. Veterinary telemedicine is similar to a regular veterinary visit in that a veterinarian can diagnose and treat your pet as well as prescribe medication. 

If you live in a BetterVet full-service area and your pet has been seen for a wellness examination in the last year,  you can book a telemedicine appointment. If you live in a telehealth-only area or do not have an updated annual in-home exam, our online veterinarians can make care recommendations and advise you on the best course of action for your pet, but cannot diagnose your pet or prescribe medications.

Can online vets write prescriptions?

Yes. If you live in a BetterVet in-home visit coverage area and your pet has been seen by one of our veterinarians within the last 12 months, then our virtual vets can write a prescription for your pet during a Telemedicine appointment. If you think your pet may require prescription medication, make sure to choose the Telemedicine option.

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