Virtual Vet Visits: Chat with a Vet Online


What is the Difference Between Telehealth and Telemedicine Online Veterinary Appointments?
Telehealth and Telemedicine online vet visits are often used interchangeably, even though they are different in terms of what services can be offered and where you and your pet are located.
If you and your pet live within BetterVet’s in-home veterinary coverage area, you may access both telehealth and telemedicine. If you and your pet live in a state where BetterVet has a practice location, but are outside BetterVet’s coverage area, then you may only access veterinary telehealth services at this time.
During a telehealth appointment, a licensed veterinarian will provide online vet help via video chat. Your virtual vet will be able to observe your pet, answer questions, and advise you on any additional services your pet may need. Your veterinary doctor can also help you determine whether your pet requires additional care or emergency treatment but is unable to provide medical prescriptions.
During a Telemedicine appointment, a licensed veterinarian can provide the same consultation and guidance as with a Telehealth virtual vet visit but can also diagnose, treat, and prescribe online vet prescriptions for your pet when appropriate.

Benefits of Telehealth & Telemedicine
Connect online with licensed veterinarians
Benefits of Telehealth & Telemedicine
Access convenient and stress-free virtual vet care from the comfort of home
Benefits of Telehealth & Telemedicine
Get prompt answers to pet health questions for your peace of mindWhen to Book a Telehealth or Telemedicine Appointment
- When you have concerns about your pet’s symptoms or behavior
- If you have follow-up questions after an in-home examination
- When you have added a pet to the family and are looking for guidance
- If you are unsure whether your pet needs an in-home vet visit, urgent care appointment, or requires evaluation at an emergency vet clinic.
What Our Clients Say

Phenomenal virtual service that we used to complement our existing vet team. The added bonus of having a virtual vet, readily available, to answer additional questions that pop up is invaluable. This is a wonderful service to have and the BetterVet doctor was exceptionally knowledgeable, patient, and kind! GREAT JOB!
Frequently Asked Questions
Telehealth $49
Telemedicine $69
Wellness Club Family Plan $19 / month (with 12-month commitment)
Virtual vet appointments are used to advise clients on a variety of conditions and determine if an in-person exam is required. During these online appointments, your veterinarian can diagnose or make treatment recommendations only if a VCPR (veterinarian-client-patient-relationship) has been established through an in-person physical exam within the last year.
If your pet is experiencing clinical signs that require immediate attention (for example, trouble breathing, severe vomiting or diarrhea, or significant bleeding) please contact your closest emergency veterinary hospital.
BetterVet Wellness Club
Interested in a pet wellness plan that bundles your growing puppy or kitten’s preventative care services into one monthly payment? Wellness Club keeps vet care costs predictable and affordable.
Explore Our Services
Experience the BetterVet Difference at Home
Avoid getting stuck on the Pike going to the vet. Skip the traffic by booking a mobile vet visit with one of our trusted veterinarians. We bring full-service vet care to you!