Wellness Club

These FAQs are specific to the BetterVet Wellness Club, it's memberships, and B2B2C variations

• Can I cancel my Wellness Club Membership if it doesn’t work out?
• I’m a brand new pet parent. How will the Wellness Club benefit me and my pet?
• My pet is getting older. Does it make sense to sign up for a Wellness Club Membership?
• My pet is young and healthy. Does it make sense to sign up for a Wellness Club membership?
• What is the difference between a Pet Wellness Plan and pet insurance?
• Will the Premium Wellness Membership cover all of my pet’s healthcare needs?
• Can I pay my annual Wellness Club Membership up front?
• Can I add more than one pet to a Wellness Membership?
• What is the Wellness Club cancellation policy?
• What is the refund policy for BetterVet Wellness Club?
• Is there a limit to the number of free telemedicine appointments?
• Can I request a specific payment date for my pet’s membership?
• Can services be substituted in the Wellness Memberships?
• Is there an age restriction for pets in the wellness plans?
• My pet is sick but still has items available on their wellness plan, can I use these items for visits other than “wellness”?
• Do Wellness Memberships renew automatically after a year?
• How do I make the monthly payments?
• What happens if my pet passes during the 12-month commitment?
• Does this Premium Membership apply nationally (e.g. on vacation in another city)?
• How can I upgrade to the Premium Membership?
• Can I refer friends and family to the Premium Membership?