I didn't receive the link to my Virtual Visit

You will receive a reminder from BetterVet about your appointment through a separate email with a zoom link which will open the video call application. You will need to click on the link provided to activate the Virtual Visit.

You should receive this link approximately 3 hours before your call. However, if your appointment is booked within 3 hours, we will send you a reminder 30 minutes beforehand. 

If, for any reason, you do not receive this email notification, you can always log into the mobile app, or your BetterVet account on the web, and click on the pink "Join Video Call" button within your appointment reminder. 

If you're still experiencing issues with your Video Call, please contact us at (888) 788-1165.