BetterVet provides multiple channels and options to get in touch with our support teams.
Customer support hours are:
- Monday - Friday: 8:00 AM to 6:00 PM
- Saturday: 10:00 AM to 4:00 PM
- Sunday: Closed
BetterVet provides visitors and customers with multiple forms of communication, such as:
Live Chat (fastest support)
To chat with a live agent during business hours, click on the message bubble 💬 on the bottom right of the website or mobile application.
This will pop up the messenger to "Send us a message" or receive self-service help from our knowledge base.
Customer Support - BetterVet can be reached by emailing support@bettervet.com.
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​Partnerships - For information on marketing opportunities or partnering with BetterVet, please contact marketing@bettervet.com.
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​Medical records - If you have any questions regarding your pet’s medical records, please contact records@bettervet.com.
* Our team will respond as quickly as possible.
Contact Form
For general questions, marketing inquiries, and more, please visit our contact us page and fill out the form.
* A relevant team member will respond as soon as possible.
Phone
BetterVet provides customer support by phone - call us at (888) 788-1165.
* Wait times vary depending on call volume. An automated message will notify callers that live chat can be the fastest option while providing a link to switch from phone to chat.