If you need to cancel your BetterVet wellness plan, contact us at wellnessplans@bettervet.com
To cancel your BetterVet wellness plan please email wellnessplans@bettervet.com and we will get back to you within 72 hours with next steps.
From our Terms & Services page - https://bettervet.com/legal/terms-of-service
Cancellation by Client:
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Family Plans are NOT cancelable by the client.
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A client may choose to not auto-renew.
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If a client chooses not to auto-renew, a timely notice is required to enable BetterVet to have sufficient time to process the cancellation of auto-payments:
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Accordingly, three (3)-business days’ notice is required prior to client’s choice not to auto-renew.
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The Client is required to provide notice via email to wellnessplans@bettervet.com in order to choose to not auto-renew.
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Costs owed by the Client upon Client non-auto-renewal of Plan Agreement:
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The Client will be charged for the full fees as far as proportional to the services/products the Client has used to that point, plus discounted fees.
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By way of example, if a Client has received full benefits of vaccines and labs (for example, $600), but has only paid for the first two months (for example, $200), the Client would owe BetterVet: (i) $400; plus (ii) any other discounted fees, (i.e., the full cost of services received by the Client, not just the Wellness Plan Agreement’s discounted rate).
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At the time of cancellation, there will be no refunds of any type and all discounts/services associated with the Plan Agreement will be terminated immediately.