FAQ

General

Why choose BetterVet?

BetterVet empowers pet parents to get expert, veterinary help from the comfort of their home. Experience stress-free pet care with our premium telehealth and mobile vet services. Easily reach our trusted vets in just a few taps without ever leaving your home!

What are the benefits of a home visit?

Why put your pet through the stress of traveling to the clinic and take time out of your busy day to wait around in the office? Vaccinations, heartworm, flea, and tick treatments, plus blood tests can now be performed safely and comfortably in your home.

How effective is a virtual consultation?

Very! Virtual consultations give you quick and easy access to an experienced veterinarian and can provide important peace of mind to pet owners. Some medical situations are better suited to virtual consultations than others.

How much does it cost?

Virtual video consultations cost $75 and our vets can diagnose, give nutrition and behavior advice, and provide recommendations to keep your pet healthy and happy.

Home visits and examinations start at $150 plus the cost of additional vaccinations, medications, or common diagnostics like blood tests.

Does BetterVet accept pet insurance?

Yes, we will gladly provide you with any records or assistance you need to submit your claims.

Does BetterVet provide end of life care?

It is never easy to say goodbye to your pet, but we are there for you when the time comes.  We provide end of life counseling, euthanasia, and aftercare for our patients.

What should I do in case of emergency?

If your pet is experiencing a medical emergency, go immediately to one of the following 24-hour hospitals closest to you:

Boston

MSPCA – Angell Memorial
350 S Huntington Avenue, Boston, MA 02130
617-522-7282
www.mspca.org

Grafton

Tufts New England Veterinary Medical Center
200 Westboro Road, North Grafton, MA 01536
508-839-5395
http://vetmed.tufts.edu/

Natick

Boston West Veterinary Emergency & Specialty
(previously IVG MetroWest)

5 Strathmore Road, Natick, MA 01760
508-319-2117
http://www.ivghospitals.com/

Walpole

Tufts Veterinary ER
525 South Street, Walpole, MA 02081
617-522-7282

Waltham

Blue Pearl Specialty + Emergency Pet Hospital
180 Bear Hill Rd, Waltham, MA 02451
781-684-8387
https://bluepearlvet.com/waltham-ma/

MSPCA – Angell West

Angell West
293 Second Ave, Waltham MA 02451
781-902-8400
www.mspca.org

ASPCA Animal Poison Control Center Phone Number: (888) 426-4435
The best resource for any animal poison-related emergency, 24 hours a day, 365 days a year
https://www.aspca.org/pet-care/animal-poison-control

What area does BetterVet service?

We currently provide veterinary services in the Greater Boston area. Add your zip code to your profile on our app to see if we provide services in your neighborhood. We will also be expanding to more cities soon!

Where can I sign up?

Signing up is easy! Just download our app “BetterVet” and create an account. Check out our technology FAQs below for more information.

How do BetterVet veterinarians compare to brick and mortar ones?

At BetterVet, our Veterinarians and Veterinary Nurses are not only the best in the business, but they also come to you. We can perform Now, you can avoid the stress of taking your pet to the vet!

Can I select a specific veterinarian for my appointment?

Yes! When you are setting up your appointment, you can choose from the list of available veterinarians.

When will my veterinarian arrive?

Your veterinarian will arrive within the three-hour time block that you select.

Who will be treating my pet?

For a video consultation, you will be connected to a veterinarian. For a home visit, your pet will be seen by a veterinarian and nurse, or a team of two nurses, depending on the needs of your pet.

What pets do you treat?

We currently provide services for dogs and cats.

What services does BetterVet provide?

We provide the following:

  • In-home Wellness Exams
  • In-home sick and diagnostic Exams
  • Telemedicine
  • Travel Certificates (both domestic and international)
  • Vaccinations
  • Pharmacy, Nutrition, Behavior Consults
  • Imaging, surgery, and dentistry
  • In-home euthanasia

What is our COVID-19 policy?

Below are the steps and responsibilities we are taking to ensure a high degree of safety while still providing the Best Veterinary Experience for you and your pets.

  • We ask that all of our clients are diligent with self-screening. Please reschedule your appointment if you are experiencing symptoms of Covid-19, have tested positive for Covid-19, still awaiting Covid-19 test results, have been exposed to an individual who has tested positive for Covid-19, or have been asked to quarantine due to possible exposure to Covid-19.
  • All Employees are required to wear a mask while working as directed by local health department regulations.
  • We require everyone to wear masks or face shields throughout the visit. If you are not masked when team members arrive at the door, we will gladly offer one to you at no cost. Clients who decline to wear a mask or a face shield will be respectfully reminded that for everyone’s safety, company policy requires it. If the client continues to decline, the team will leave without seeing the pet, and the client’s credit card will be charged for the visit.
  • Please limit the number of people present during the visit to only those who are absolutely necessary.
  • We ask that you maintain a social distance of 6 feet from the Doctor and/or Nurse as best as you can. We may ask that you remain seated or that we examine your pet in another room and/or outside if weather permits, it is safe for the veterinary team and where the escape of your pet can be prevented.
  • We collect payments via contactless methods. Please do not plan to pay by cash or check.
  • As much as a hug or a handshake may be desired as a gesture of sympathy or happiness, we hope you understand we will be avoiding close contact at this time.

How and where does BetterVet perform imaging, surgery, and dentistry?

Our Veterinary Team performs ultrasounds and EKGs in your home and x-rays, surgery, and dentistry in great facilities thanks to our partnership with a Boston-based network of animal hospitals.

Veterinary

Is it necessary for your pet to have a yearly physical exam?

Yes, Our pets can’t tell us how they feel, so full exams are strongly recommended at least once a year to check for health issues that might not be apparent to owners. Exams keep your pets happy, healthy, and make sure you get as much time as possible with your furry family.

Home Call vs Virtual Visit?

Virtual visits are recommended for a variety of non-emergent medical conditions. Our virtual visits are best for pet parents who are concerned about their pet, but not certain that the issue warrants an in-home visit. These appointments are a great way to have a conversation with your veterinarian in an environment that is completely stress-free for your pet and can be especially beneficial for cats and dogs who are anxious about medical care. In-person consultations are utilized for certain medical issues that are not emergencies, but require a full examination for an accurate diagnosis. Our medical team is available during normal business hours, so please reach out to us if you are unsure which type of appointment to book. If your pet is experiencing a medical emergency, bring your pet to the nearest Veterinary Emergency center.

Does my indoor cat really need yearly vaccines?

Yes! Both indoor and outdoor cats need vaccines to protect them from diseases that they can easily contract. The rabies vaccine is even required by law! Just like annual exams, vaccines keep your cat feeling good and make sure you get as much time together as possible.

How often should I give flea, tick, and heartworm prevention to my dog?

Most prescription products for flea, tick, and heartworm prevention are given monthly. We strongly recommend giving preventatives year-round: the heartworm parasite is transmitted by the mosquito, which can resurge unpredictably due to fluctuating New England temperatures.

When should I spay or neuter my pet?

The best recommendation usually falls between 6 months and one year of age, but each pet is different. Spay and neuter procedures are important because they can prevent unwanted pregnancies, decrease the risk of certain kinds of cancer, and may alleviate behavioral problems.

When do I switch my puppy/kitten to adult food?

Most often, your veterinarian will recommend switching to an adult diet around one year of age.

How do I refill prescriptions?

All BetterVet prescription refills and medications are done through our online provider at bettervet.vetsfirstchoice.com. First-time prescriptions are given out by our veterinarians.

Does BetterVet accept pet insurance?

Yes, we will gladly provide you with any records or assistance you need to submit your claims.

Does BetterVet provide end of life care?

It is never easy to say goodbye to your pet, but we are there for you when the time comes.  We provide end of life counseling, euthanasia, and aftercare for our patients.

App & Scheduling

Where can I sign up?

Signing up is easy! Just download our app “BetterVet” and create an account. Check out our technology FAQs below for more information.

Can I select a specific veterinarian for my appointment?

Yes! When you are setting up your appointment, you can choose from the list of available veterinarians.

When will my veterinarian arrive?

Your veterinarian will arrive within the three-hour time block that you select.

Who will be treating my pet?

For a video consultation, you will be connected to a veterinarian. For a home visit, your pet will be seen by a veterinarian and nurse, or a team of two nurses, depending on the needs of your pet.

When can I book an appointment?

You can schedule a home visit any time until 4 pm EST of the day before your desired appointment day. We also offer same-day visits for an additional fee. Video consultations can be booked up to 15 minutes in advance!

What does the BetterVet app do?

Seeing your vet has never been easier – our mobile app lets you book video consults and home visits for your pet in just a few taps! Download our app today!

How long does it take to make an account on the app?

It’s an easy and streamlined process. Set up your account in just a few easy steps!

How long does it take to schedule an appointment?

In just a few taps!

How do I make an account or book an appointment?

Watch this video!

If you have more questions, don’t hesitate to call our service number, at 617-306-5051

Need a copy of your pet’s medical records?

Request your pet’s medical records and vaccination history on the Pet profile page in our app! If you have more questions, don’t hesitate to call our service number, at 617-306-5051, or email us at hello@bettervet.com

Don’t have a smartphone and want to schedule an appointment?

Call our service number, at 617-306-5051, or email us at hello@bettervet.com, and we’ll set up an account for you!

What if I have trouble with the app?

Please call our client service number, 617-306-5051, and we will help you and your pet as soon as possible!

How do I communicate what my appointment is for?

When booking your appointment, you can add notes and media, so that our veterinary team can be fully prepared to treat your pet. We use technology to give the best veterinary experience for our clients!

What if I have questions for my veterinarian?

If you have any questions for your veterinarian, you can easily book a virtual consult through our app and can potentially be seen the same day.